We answer Your questions

Our customer service team is the first point of contact for all members and prospective tenants. Our trained real estate agents take all requests, answer and process them immediately or pass them on.
For all calls, please dial the central telephone number 0531 / 2413-0 or use the e-mail address service@baugenossenschaft.de

• Customer Service will process your housing request and send you a confirmation of receipt.
  You do not need to be a member of Braunschweiger Baugenossenschaft eG to apply for an apartment. However, we always offer our apartments to our members seeking accommodation in the first step, as they have priority in the allocation process in accordance with Section 14 Housing provision for members of our Articles of Association.

• You will receive apartment offers according to your apartment wishes with a viewing appointment - either with an employee from the BBG team or with the current resident.

• After the viewing, please let us know whether you would like to accept or reject the apartment. To do this, please use the link provided in the apartment offer.

• If you accept, we will contact you in any case to find out whether we can consider you for the allocation and discuss everything else with you directly.

In the course of apartment conversions, all existing apartments are designed to be barrier-free and accessible wherever possible. In addition, all bathrooms in modernized apartments on the first floor are equipped with level-access or very shallow showers. Ramps have also been built in front of various building entrances. Adaptations can be made to the living space when occupied on request in cooperation with the health insurance companies.
Barrier-free living is possible in entrances with level access to the elevator. Please ask us about current offers.

The BBG first offers the apartments that become available to its members, as they have priority in the allocation process in accordance with Section 14 "Housing provision for members" of our Articles of Association. Allocation is based on the duration of membership.

If no member is interested in the apartment, we offer it on the open housing market. In this case, it is possible that the current resident may also suggest a potential new tenant.

Small animals that are not or hardly visible to the outside world due to the way they are kept (e.g. hamsters, mice, budgerigars) are part of the contractual use. In these cases, the landlord's consent is not required. Consent is required for all other animals.

By the 3rd working day of each month at the latest.

Rental payment is possible by SEPA direct debit, standing order or, in exceptional cases, by cash payment.

In accordance with the contract, payment of your usage fee must be made by the 3rd working day of each month at the latest. Your account will generally be debited on this date. If you have any problems with the timely payment of the usage fee or an additional operating cost payment, please contact the staff responsible for usage fee and receivables management immediately. We will work together to find a solution.

The rent is made up of the net cold rent and the advance payment for operating costs. The electricity costs and the gas costs incurred in the apartment are paid separately to the responsible energy supplier. If applicable, the costs for water, drainage, gas and rainwater must also be paid separately - depending on the type of apartment.

We are unable to prepare an interim statement for sublet residential periods. The service charge statement to be prepared in accordance with the rental agreement must be drawn up between the landlord and the main tenant.
Any interim settlements to be made are part of the subletting agreement between the main tenant and the subtenant and must therefore be made independently by the main tenant of the apartment.

Operating costs can only be billed once the entire billing year has been completed and all invoices and receipts relevant to billing have been received from the suppliers and service providers. Only then are the total costs incurred in the billing period known and can they be distributed in accordance with legal requirements.

The cold water costs are not billed twice. The water costs are made up of the hot and cold water costs. Therefore, the total water consumption (of the cold and hot water meters) is taken into account for the cold water costs. The measured consumption of the hot water meter is then used to calculate the costs for heating water only.

No! The landlord is legally obliged to declare the wage costs. According to the Income Tax Act, the tenant can declare the wage costs paid by him via the utility bill in his income tax return: 20 percent of the wage costs incurred can be deducted directly from the tax liability.
Example: If the wage costs portion of the utility bill for garden maintenance, house cleaning, janitor activities, chimney sweeping and elevator maintenance amounted to 400 euros per year, the tenant could deduct 80 euros from their tax liability. However, the tax relief is only available to those who also pay income tax.

The advance payment for operating costs is paid monthly in the same amount. However, the actual operating costs incurred vary from month to month. For example, in the so-called cold months, heating the apartment incurs higher costs than are ultimately covered by the advance payment. In the warm months - without heating consumption - lower costs may be incurred. During this period, advance payments for operating costs are saved, which are then used in the heating months.

This is the minimum amount of residual waste that must be billed and paid to the city in accordance with the waste statutes of the city of Braunschweig. This means that the actual volume of waste collected, but at least 520 liters, is included in the bill.

Notice of termination must always be received by us in writing by the third working day of a calendar month. The letter of termination must be signed by all contractual partners listed in the contract of use and should include the contract number. To be effective, the letter of termination must not be sent electronically.

The notice period is 3 months to the end of the month.
If it is not possible to sign the termination in person for health reasons, this can be done by an authorized representative or the legal representative. Proof of the power of attorney must be provided and enclosed with the notice of termination.
If the member moves into a nursing home, we will waive the statutory notice period of 3 months and shorten it to 2 months. If the member moves into a BBG retirement home, the notice period is one month.

No! In accordance with our Articles of Association, termination of membership requires a separate written notice of termination.

If you are both long-standing contractual partners of Braunschweiger Baugenossenschaft eG, i.e. you have both signed the usage agreement, you must submit a joint written application to change the usage agreement. The person remaining in the apartment must agree to bear all costs and obligations relating to the apartment alone. In individual cases, dismissal is also refused if, for example, payment of the usage fee or cooperative shares by the remaining contractual partner would no longer be guaranteed. We will try to find another solution for you.
If you or your partner move out without having the contract of use amended, you will both remain liable for all costs and obligations in connection with the apartment. It is generally not possible to be released from the contract of use retroactively.

The apartment must be returned to us in a clean and tidy condition. Any cosmetic repairs that are due must be carried out by you. If you have installed fixtures such as wooden ceilings, built-in cupboards or floor coverings, these must be removed by you or a specialist company at your expense. Damage to the apartment must be repaired properly and professionally. The condition of the apartment will be inspected at a mutually agreed pre-acceptance appointment so that no misunderstandings arise when the apartment is returned.

Our customer service team or your janitor will be happy to help you during our opening hours. You can also report damage to us on our homepage or by e-mail at service@baugenossenschaft.de.
Outside our business hours, please only call our emergency service number 0531 / 2413-200 in emergencies (e.g. burst water pipe).

No electricity, no gas, no water, no district heating, no public lighting?
Please report these faults to us on: 0531 383-2444

For example, would you like to renovate your bathroom, install an awning, set up an aquarium or waterbed or erect a small garden shed in the tenant's garden? For all these things that could permanently change or impair the building fabric and appearance of the apartment, house or property, you generally need the written consent of the cooperative. This also includes the installation of a satellite dish or mini-photovoltaic system. To do this, you must submit an informal written application to us.

If the smoke detector detects smoke particles, it emits a loud, pulsating alarm of 85 decibels until the sensor no longer detects any smoke particles.
If the cause of the alarm is not clear, it can be assumed that the alarm was actually triggered by fire or smoke gases and everyone should leave the house or apartment immediately. Please inform the fire department by calling 112.

Fault report

Telephone: 0711 9491-1999

Tips + instructions

Yes, the Telecommunications Act was amended on July 1, 2024, so that the monthly cable fees are no longer apportionable. Due to the new TV collective agreement between BBG and Vodafone, no authorized user has to conclude an individual contract.

Although the TV fees have been removed from the catalog of operating costs, the basic service is still free of charge as the costs are covered by BBG.

You can find a current program overview of the free-to-air channels here as a PDF.

If you experience problems with your TV reception, please call Vodafone Technical Service.

Phone: +49 (0) 800 526 66 25
Fault assistant: To the Vodafone fault assistant

The Braunschweiger Baugenossenschaft has outsourced the cleaning of the building, the paths and the winter service to the janitors or third parties. If this has not been agreed in your contract of use, the following three regulations apply:

1. The stairwell and the communally used rooms and areas (e.g. cellar, basement, laundry room, floor and parking spaces for garbage cans) must be cleaned on a weekly basis on each floor. This also includes the front door, stairwell windows and handrails etc.

2. In the same rhythm, the house community takes care of clearing and gritting the house entrances and public paths in the event of snow and black ice in accordance with the statutes of the city of Braunschweig.

3. Please remember to organize a replacement in good time in the event of absence (e.g. travel).

• It should be a matter of course for everyone that unusual soiling must be removed immediately by the person responsible.

• We maintain our green spaces to make your view beautiful. Please do not leave any waste or feed any animals.

• Drains from balconies and terraces must not be contaminated or blocked. Please pay particular attention to this when planting flower boxes.

• Please water your plants carefully so that they do not contaminate or damage the balconies or windows below or the house wall.

• Please hang your laundry on the balcony so that it is not visible.

Yes, stairwell cleaning can also be carried out by a cleaning company. The price for this is currently approx. 12.50 euros per month and is billed annually with the operating costs. This contract becomes part of the long-term tenancy agreement and therefore cannot be terminated independently.

Scope of building cleaning services

1. Sweeping of floor coverings and skirting boards, dirt collection incl. arcades (if available)

   weekly

2. Damp mopping of floor coverings incl. arcades (if present) with soap or alcohol cleaner or disinfectant dispersion

   weekly

3. Keep the dirt-trapping mats on the first floor (entrance area) clean

   weekly

4. Remove and clean the floor grates including dirt collection

   monthly

5. Damp wipe railings, handrails, skirting boards and tiled surfaces

   weekly

6. Wipe radiators, window sills, balustrades, switches and letterboxes with a damp cloth

   weekly

7. Clean elevator cabins (if available) and their doors inside and out

   weekly

8. Wash and strip entrance doors on both sides, remove handle marks (wooden doors monthly)

   weekly

9. Remove cobwebs in the course of stairwell cleaning

   weekly

10. Sweep cellar corridors, floor corridors and common rooms (cellar and floor; if available and accessible)

    quarterly

11. Sweep and clean the technical rooms (utility rooms)

    quarterly

12. Clean light panels and lighting fixtures inside and out

    monthly

13. Clean stairwell windows including frames by washing and wiping on both sides

    quarterly

14. Cleaning the entrance canopies (if present)

    quarterly

If it is not possible to resolve the matter in a personal conversation with your neighbor, please contact the janitor as soon as possible. If there has been a failure to do so, he will ask your neighbor to make up for the cleaning. If you wish to have the house cleaned by an external company in the future, please contact your responsible team directly.

If you have problems with a neighbor, e.g. due to noise nuisance, we also recommend a clarifying discussion with each other as a first step. If this does not work, you should inform us in writing about the disturbance. Please do not forget to include the date, time and duration. This is important in order to find a sensible and legally secure solution. We are also happy to mediate in a joint discussion with all neighbors involved.

• The rental takes place via the booking portal

• Our guest apartments are available to our cooperative members. Members of external cooperatives affiliated to the "Wohnungsbaugenossenschaften Deutschland e.V." association also have the option of renting as part of the cooperation (on presentation of proof). When making a booking request, the member's contact details will be requested.

• After the booking request, you will receive a booking confirmation from us within 3 days.

• Our guest apartments are not rented to institutes or companies for the accommodation of employees.

The rental period is a minimum of 2 nights and a maximum of 3 weeks.

The daily rent is 40,00€ and plus the final cleaning of 50,00€

All apartments are equipped with an oven, stove, toaster, kettle, coffee machine and dishes as well as a TV. Please bring your own bed linen, sheets and towels. All apartments can accommodate up to four people. The guest apartments Wipperstr. 8, Kieler Str. 36 and Fallersleberstr. 35 have a balcony.

Please note that there is no dishwasher or washing machine in our guest apartments and no WLAN is available. Pets are not allowed in the apartments and there is a strict smoking ban.

The keys can be collected from our office (Celler Str. 66-69) on the day of arrival at the following times

• Mondays and Tuesdays from 8:00 a.m. to 4:00 p.m.

• Wednesdays and Fridays from 8:00 a.m. to 12:00 p.m.

• Thursdays from 8:00 to 18:15
  

On the day of departure, please return the keys to us by 12:00 noon. You will receive all further information from us before your arrival.

You can cancel the apartment free of charge in the booking portal up to 7 days before arrival. You will receive an automatic cancellation confirmation. After this period, the full price must be paid.

This is possible. However, you must book each apartment individually via the booking portal.

You will receive the invoice by e-mail after the cancellation deadline. You must transfer the payment amount to our account within 10 days of receipt of the invoice. It is not possible to debit your account by SEPA direct debit or card payment. After receipt of payment you will receive a short payment confirmation.

Please inform us of any damage when you return the apartment. Don't worry - you will not be charged for damage in the course of normal use. A broken glass can happen to anyone and will of course not be charged to you.

In emergencies, e.g. water damage or burst pipes, please call our emergency hotline on 0531 2413-200, which is available for you around the clock.

Our customer service is available during our telephone consultation hours for all matters concerning the guest apartments on 0531/2413-0:

• Mondays and Tuesdays from 8:00 a.m. to 4:00 p.m.

• Wednesdays and Fridays from 8:00 a.m. to 12:00 p.m.

• Thursdays from 8:00 a.m. to 6:15 p.m.
  

If you cannot reach us immediately due to a high volume of calls, please send us an e-mail to service@baugenossenschaft.de. We will be happy to call you back.

Membership is not limited to any age. The consent of a parent or legal guardian is required to open a membership for minors.

To change your name, please send us a copy of your changed identity card or marriage certificate. Please inform us in writing of any changes of address or bank details.

Membership is personal and cannot be opened jointly for spouses.

In accordance with the Articles of Association, you can subscribe up to 30 shares. However, this is limited to a maximum of two shares due to a current resolution of the Executive Board.

Membership must be terminated in writing by September 30 of a year at the latest in accordance with the Articles of Association. The member leaves the cooperative at the end of the second year following termination. The credit balance can be disposed of as soon as the Annual General Meeting has approved the annual financial statements for the last financial year.

Partial termination of individual shares is also possible. This must also be given in writing by September 30 of a financial year.

A dividend is distributed for the shares and transferred to the members. The dividend entitlement is based on the share capital on January 1 of the respective financial year. The amount of the dividend is decided annually by the Representatives' Meeting.

You can submit an exemption order to us for your dividend. Without this, taxes would be deducted directly from the dividend. We recommend that you submit the exemption order by May of each year at the latest so that we can take it into account in good time.

You can set up a contract in favor of third parties for your membership in the event of death. To set up a power of attorney, a joint appointment with the authorized representative is required at our administration office.

You can transfer your shares to another person. If you have several shares, a partial transfer is also possible. Important to know: It is not the membership number that is transferred, but your share balance is transferred to a new membership number.

In accordance with the articles of association, membership is terminated at the end of the year of death. The next of kin may dispose of the credit balance upon presentation of valid proof of inheritance. The credit balance is due in the following year following the resolution of the Representatives' Meeting.

The share capital can only be paid out after notice of termination has been given and a resolution has been passed by the Representatives' Meeting. The share register, if available, a valid identity card and a written payout order are required for the payout.

• Savings deposits

  The savings accounts have notice periods of 3 to 48 months. You can save at any time and for as long as you want. A minimum deposit of just 10 euros is required. The interest rates are variable. After a notice period of 3 months, you can dispose of your credit balance subject to the corresponding notice period. With a savings account with a 3-month notice period, you can withdraw up to 2,000 euros of your balance per calendar month.

• Fixed-rate savings

  From a minimum deposit of just EUR 2,500, we offer you a lucrative investment with a fixed term of 6 to 60 months and a fixed interest rate. You can dispose of your savings at the end of the fixed-interest period, subject to a 3-month notice period.

• Growth savings - with rising interest rates

  From a minimum deposit of just 2,500 euros, you can invest your money for up to 5 years. The fixed interest rate increases annually from the first to the fifth year. If you need your balance before then, you can withdraw it in full after 12 months at the earliest, subject to a 3-month notice period.

• Installments/ VL savings - small steps towards your assets

  You pay a fixed amount of EUR 30 or more into the installment savings contract every month for 6 years. Alternatively, as an employee you can invest up to 480 euros per year. That's 40 euros per month, which your employer will ideally pay in full. The interest rate is variable. At the end of the installment period, the accumulated balance is available to you on 01.01. of the following year.

For all savings products, savings interest is generally credited on December 31 of a calendar year.

Notice of termination of your savings deposit must be given in writing. It remains valid for four weeks. During this period, the terminated savings balance is available to you free of advance interest. The notice period depends on the savings deposit you have taken out. Fixed-interest contracts and growth savings contracts must be terminated no later than three months before maturity.

You can set up a power of attorney for your savings accounts during your lifetime and a contract in favor of third parties in the event of death. The powers of attorney are account-related and therefore do not automatically apply to all savings contracts. A joint appointment with the authorized representative is necessary to set up a power of attorney.

An exemption order can be submitted for your investment income (dividends + interest). Please use our "form" (link to form). The exemption order can only be taken into account if it is submitted on time, i.e. before the interest is credited.

The prerequisite for the acceptance of savings deposits is membership of the investor or a relative in the BBG. Savings accounts can be opened for individuals or spouses.

Deposits and withdrawals are possible in cash and by bank transfer. Transfer orders are only possible with written instructions and presentation of valid identification to the account holder.

Cash payments can be made at our administration office by prior appointment. For cash deposits of 10,000 euros or more, we must ask you to provide suitable proof of the origin of the money (e.g. withdrawal receipt from another bank, bank statement, etc.). Cash withdrawals of 5,000.00 euros or more must be notified at least one week in advance.

To open a new savings account, a personal appointment at our administration office is required. Valid proof of identity and a personal tax ID are required to open the account.

Savings accounts can be closed free of advance interest, subject to the required notice period. In the event of premature closure without notice, advance interest will be charged. The savings book, written instructions and valid identification must be submitted for the closure.

All account movements can be found in your savings book. This will be handed over to you after the account has been successfully closed and should be submitted annually for the necessary supplements. Simply make an appointment with our savings department.

Savings accounts can be opened for minors. The savings contract must be signed by both legal guardians.