Information about living

Our customer service team is the first point of contact for all members and prospective tenants. Our trained real estate agents take all requests, answer and process them immediately or pass them on.
For all calls, please dial the central telephone number 0531 / 2413-0 or use the e-mail address service@baugenossenschaft.de

• After you have filled out your apartment request via our interest form, our customer service will process your apartment request and send you a confirmation of receipt.
  You do not need to be a member of Braunschweiger Baugenossenschaft eG to apply for an apartment. However, we always offer our apartments to our members looking for an apartment in the first step, as they have priority in the allocation process in accordance with Section 14 Housing provision for members of our Articles of Association.

• You will receive apartment offers according to your apartment wishes with a viewing appointment - either with an employee from the BBG team or with the current resident.

• After the viewing, please let us know whether you would like to accept or reject the apartment. To do this, please use the link provided in the apartment offer.

• If you accept, we will contact you in any case to find out whether we can include you in the allocation and discuss everything else with you directly.

In the course of apartment conversions, all existing apartments are designed to be barrier-free and accessible wherever possible. In addition, all bathrooms in modernized apartments on the first floor are equipped with level-access or very shallow showers. Ramps have also been built in front of various building entrances. Adaptations to the living space can be carried out on request in cooperation with the health insurance companies.
Barrier-free living is possible in entrances with level access to the elevator. Please ask us about current offers.

The BBG first offers the apartments that become available to its members, as they have priority in the allocation process in accordance with Section 14 "Housing provision for members" of our Articles of Association. Allocation is based on the duration of membership.

If no member is interested in the apartment, we offer it on the open housing market. In this case, it is possible that the current resident may also suggest a potential new tenant.

Small animals that are not or hardly visible to the outside world due to the way they are kept (e.g. hamsters, mice, budgerigars) are part of the contractual use. In these cases, the landlord's consent is not required. Consent is required for all other animals.

By the 3rd working day of each month at the latest.

Rental payment is possible by SEPA direct debit, standing order or, in exceptional cases, by cash payment.

In accordance with the contract, payment of your usage fee must be made by the 3rd working day of each month at the latest. Your account will generally be debited on this date. If you have any problems with the timely payment of the usage fee or an additional operating cost payment, please contact the staff responsible for usage fee and receivables management immediately. We will work together to find a solution.

The rent is made up of the net cold rent and the advance payment for operating costs. The electricity costs and the gas costs incurred in the apartment are paid separately to the responsible energy supplier. If applicable, the costs for water, drainage, gas and rainwater must also be paid separately - depending on the type of apartment.

We are unable to prepare an interim statement for sublet residential periods. The service charge statement to be prepared in accordance with the rental agreement must be drawn up between the landlord and the main tenant.
Any interim settlements to be made are part of the subletting agreement between the main tenant and subtenant and must therefore be made independently by the main tenant of the apartment.

Operating costs can only be billed once the entire billing year has been completed and all invoices and receipts relevant to billing have been received from the suppliers and service providers. Only then are the total costs incurred in the billing period known and can they be distributed in accordance with legal requirements.

The cold water costs are not billed twice. The water costs are made up of the hot and cold water costs. Therefore, the total water consumption (of the cold and hot water meters) is taken into account for the cold water costs. The measured consumption of the hot water meter is then used to calculate the costs for heating water only.

No! The landlord is legally obliged to declare the wage costs. According to the Income Tax Act, the tenant can declare the wage costs paid by him via the utility bill in his income tax return: 20 percent of the wage costs incurred can be deducted directly from the tax liability.
Example: If the wage costs portion of the utility bill for garden maintenance, house cleaning, janitor activities, chimney sweeping and elevator maintenance amounted to 400 euros per year, the tenant could deduct 80 euros from their tax liability. But: The tax relief is only available to those who also pay income tax.

The advance payment for operating costs is paid monthly in the same amount. However, the actual operating costs incurred vary from month to month. For example, in the so-called cold months, heating the apartment incurs higher costs than are ultimately covered by the advance payment. In the warm months - without heating consumption - lower costs may be incurred. During this period, advance payments for operating costs are saved, which are then used in the heating months.

This is the minimum amount of residual waste that must be billed and paid to the city in accordance with the waste statutes of the city of Braunschweig. This means that the actual volume of waste collected, but at least 520 liters, is included in the bill.

Notice of termination must always be received by us in writing by the third working day of a calendar month. The letter of termination must be signed by all contractual partners listed in the contract of use and should include the contract number. To be effective, the letter of termination must not be sent electronically.

The notice period is 3 months to the end of the month.
If it is not possible to sign the termination in person for health reasons, this can be done by an authorized representative or the legal representative. Proof of the power of attorney must be provided and enclosed with the notice of termination.
If the member moves into a nursing home, we will waive the statutory notice period of 3 months and shorten it to 2 months. If the member moves into a BBG retirement home, the notice period is one month.

No! In accordance with our Articles of Association, termination of membership requires a separate written notice of termination.

If you are both long-standing contractual partners of Braunschweiger Baugenossenschaft eG, i.e. you have both signed the usage agreement, you must submit a joint written application to change the usage agreement. The person remaining in the apartment must agree to bear all costs and obligations relating to the apartment alone. In individual cases, dismissal is also refused if, for example, payment of the usage fee or cooperative shares by the remaining contractual partner would no longer be guaranteed. We will try to find another solution for you.
If you or your partner move out without having the contract of use amended, you will both remain liable for all costs and obligations in connection with the apartment. It is generally not possible to be released from the contract of use retroactively.

The apartment must be returned to us in a clean and tidy condition. Any cosmetic repairs that are due must be carried out by you. If you have installed fixtures such as wooden ceilings, built-in cupboards or floor coverings, these must be removed by you or a specialist company at your expense. Damage to the apartment must be repaired properly and professionally. The condition of the apartment will be inspected at a mutually agreed pre-acceptance appointment so that no misunderstandings arise when the apartment is returned.

Our customer service team or your janitor will be happy to help you during our opening hours. You can also report damage to us on our homepage or by e-mail at service@baugenossenschaft.de.
Outside our business hours, please only call our emergency service number 0531 / 2413-200 in emergencies (e.g. burst water pipe).

No electricity, no gas, no water, no district heating, no public lighting?
Please report these faults to us on: 0531 383-2444

For example, would you like to renovate your bathroom, install an awning, set up an aquarium or waterbed or erect a small garden shed in the tenant's garden? For all these things that could permanently change or impair the building fabric and appearance of the apartment, house or property, you generally need the written consent of the cooperative. This also includes the installation of a satellite dish or mini-photovoltaic system. To do this, you must submit an informal written application to us.

If the smoke detector detects smoke particles, it emits a loud, pulsating alarm of 85 decibels until the sensor no longer detects any smoke particles.
If the cause of the alarm is not clear, it can be assumed that the alarm was actually triggered by fire or smoke gases and everyone should leave the house or apartment immediately. Please inform the fire department by calling 112.

Fault report

Telephone: 0711 9491-1999

Tips + instructions

Yes, the Telecommunications Act was amended on July 1, 2024, so that the monthly cable fees are no longer apportionable. Due to the new TV collective agreement between BBG and Vodafone, no authorized user has to conclude an individual contract.

Although the TV fees have been removed from the catalog of operating costs, the basic service is still free of charge as the costs are covered by BBG.

You can find a current program overview of the free-to-air channels here as a PDF.

If you experience problems with your TV reception, please call Vodafone Technical Service.

Phone: +49 (0) 800 526 66 25
Fault assistant: To the Vodafone fault assistant

The Braunschweiger Baugenossenschaft has outsourced the cleaning of the building, the paths and the winter service to the janitors or third parties. If this has not been agreed in your contract of use, the following three regulations apply:

1. The stairwell and the communally used rooms and areas (e.g. cellar, basement, laundry room, floor and parking spaces for garbage cans) must be cleaned on a weekly basis on each floor. This also includes the front door, stairwell windows and handrails etc.

2. In the same rhythm, the house community takes care of clearing and gritting the house entrances and public paths in the event of snow and black ice in accordance with the statutes of the city of Braunschweig.

3. Please remember to organize a replacement in good time in the event of absence (e.g. travel).

• It should be a matter of course for everyone that unusual soiling must be removed immediately by the person responsible.

• We maintain our green spaces to make your view beautiful. Please do not leave any waste or feed any animals.

• Drains from balconies and terraces must not be contaminated or blocked. Please pay particular attention to this when planting flower boxes.

• Please water your plants carefully so that they do not contaminate or damage the balconies or windows below or the house wall.

• Please hang your laundry on the balcony so that it is not visible.

Yes, stairwell cleaning can also be carried out by a cleaning company. The price for this is currently approx. 12.50 euros per month and is billed annually with the operating costs. This contract becomes part of the long-term tenancy agreement and therefore cannot be terminated independently.

Scope of building cleaning services

1. Sweeping of floor coverings and skirting boards, dirt collection incl. arcades (if available)

   weekly

2. Damp mopping of floor coverings incl. arcades (if present) with soap or alcohol cleaner or disinfectant dispersion

   weekly

3. Keep the dirt-trapping mats on the first floor (entrance area) clean

   weekly

4. Remove and clean the floor grates including dirt collection

   monthly

5. Damp wipe railings, handrails, skirting boards and tiled surfaces

   weekly

6. Wipe radiators, window sills, balustrades, switches and letterboxes with a damp cloth

   weekly

7. Clean elevator cabins (if available) and their doors inside and out

   weekly

8. Wash and strip entrance doors on both sides, remove handle marks (wooden doors monthly)

   weekly

9. Remove cobwebs in the course of stairwell cleaning

   weekly

10. Sweep cellar corridors, floor corridors and common rooms (cellar and floor; if available and accessible)

    quarterly

11. Sweep and clean the technical rooms (utility rooms)

    quarterly

12. Clean light panels and lighting fixtures inside and out

    monthly

13. Clean stairwell windows incl. frames by washing and wiping on both sides

    quarterly

14. Cleaning the entrance canopies (if present)

    quarterly

If it is not possible to resolve the matter in a personal conversation with your neighbor, please contact the janitor as soon as possible. If there has been a failure to do so, he will ask your neighbor to make up for the cleaning. If you wish to have the house cleaned by an external company in the future, please contact your responsible team directly.

If you have problems with a neighbor, e.g. due to noise nuisance, we also recommend a clarifying discussion with each other as a first step. If this does not work, you should inform us in writing about the disturbance. Please do not forget to include the date, time and duration. This is important in order to find a sensible and legally secure solution. We are also happy to mediate in a joint discussion with all neighbors involved.

• The rental takes place via the booking portal

• Our guest apartments are available to our cooperative members. Members of external cooperatives that are affiliated to the "Wohnungsbaugenossenschaften Deutschland e.V." association also have the option of renting as part of the cooperation (on presentation of proof). When a booking request is made, the member's contact details are requested.

• After the booking request, you will receive a booking confirmation from us within 3 days.

• Our guest apartments are not rented to institutes or companies for the accommodation of employees.

The rental period is a minimum of 2 nights and a maximum of 3 weeks.

The daily rent is 40,00€ and plus the final cleaning of 50,00€

All apartments are equipped with an oven, stove, toaster, kettle, coffee machine and dishes as well as a TV. Please bring your own bed linen, sheets and towels. All apartments can accommodate up to four people. The guest apartments Wipperstr. 8, Kieler Str. 36 and Fallersleberstr. 35 have a balcony.

Please note that there is no dishwasher or washing machine in our guest apartments and no WLAN is available. Pets are not allowed in the apartments and there is a strict smoking ban.

The keys can be collected from our office (Celler Str. 66-69) on the day of arrival at the following times

• Mondays and Tuesdays from 8:00 to 16:00

• Wednesdays and Fridays from 8:00 a.m. to 12:00 p.m.

• Thursdays from 8:00 to 18:15
  

On the day of departure, please return the keys to us by 12:00 noon. You will receive all further information from us before your arrival.

You can cancel the apartment free of charge in the booking portal up to 7 days before arrival. You will receive an automatic cancellation confirmation. After this period, the full price must be paid.

This is possible. However, you must book each apartment individually via the booking portal.

You will receive the invoice by e-mail after the cancellation deadline. You must transfer the payment amount to our account within 10 days of receipt of the invoice. It is not possible to debit your account by SEPA direct debit or card payment. After receipt of payment you will receive a short payment confirmation.

Please inform us of any damage when you return the apartment. Don't worry - you will not be charged for damage in the course of normal use. A broken glass can happen to anyone and will of course not be charged to you.

In emergencies, e.g. water damage or burst pipes, please call our emergency hotline on 0531 2413-200, which is available for you around the clock.

Our customer service is available during our telephone office hours for all matters concerning the guest apartments on 0531/2413-0:

• Mondays and Tuesdays from 8:00 a.m. to 4:00 p.m.

• Wednesdays and Fridays from 8:00 a.m. to 12:00 p.m.

• Thursdays from 8:00 a.m. to 6:15 p.m.
  

If you cannot reach us immediately due to a high volume of calls, please send us an e-mail to service@baugenossenschaft.de. We will be happy to call you back.